Customer Service

Shipping & Delivery

There’s a minimum order value of £100.00.
A small charge of £9.50 will be added to all orders for our next day delivery service from Monday to Friday.
Our delivery service is a next day service from Monday to Friday.
The following special express service are available at an extra cost. Please contact us for prices.
AM next day
Before 10.30am next day
Before 9.00am next day
Saturday AM

Privacy & Security

The property in and title to goods supplied by the Company shall remain within the company until (a) The buyer shall have paid the price plus VAT in full and (b) No other sums whatever shall be due from the buyer to the seller. In the event of non-payment of sums due to the company from the buyer, the company shall be entitled to enter the buyer’s premises and to physically re-possess and remove their goods supplied by the company for which payment has not been received. It will be assumed that where the buyer purchases similar goods from the company on a regular basis that a stock rotation system has operated and goods still held relate to invoices still outstanding for which full payment including VAT has not been made. Title to goods supplied by the Company may not be transferred from the buyer to a third party until payment in full has been made.

Returns & Replacements

Any time named by the Company for the delivery of its goods is an estimate only, and while every effort will be made to deliver on time the Company will not be liable for any consequences of a delay in delivery. Claims by the Buyer for damage during transit, shortages or non-delivery must be made to the Company in writing within seven days of the date of delivery.

A customer can only return goods if the Company is notified within 12 hours of receiving the order.

A customer must notify the Company by emailing their reason to: sales@aerotechabrasivesgroup.com

The Company will then respond to the customer within 24 hours.

Refunds – A customer can only receive a full refund if they return the goods within 2 days of receiving them and if they are received back to the Company in the same condition they were dispatched.

Cancellation – A customer can only cancel an order before it has been dispatched. Once it has been dispatched a customer will have to raise a refund request.


Ordering

Orders can be placed by telephone, fax, email or online.
Please place your order by 3.00pm to guarantee a next day delivery.
1. Telephone Order line - +44 (0) 1423 202811
2. Fax Order line - +44 (0) 1423 202833
3. Email Order address - sales@aerotechabrasivesgroup.com
4. Online Order address - www.aerotechabrasivesgroup.com

Payment, Pricing & Promotions

Charges for goods and services supplied by the company shall be paid in full on or before delivery or completion, unless the Buyer has an account with the Company. An application for the opening of a credit account with the Company shall include an undertaking by the applicant that he/she has read and agreed to the Company’s Standard Conditions herein. Where the Buyer has an account, payment shall be made on the 20th of the month following date of invoice. If payment by the Buyer is delayed, the Buyer may be required to pay to the company interest on the outstanding balance at the rate laid down by the Late Payments Legislation. The Company may at its absolute discretion close the Buyer’s account at any time and any balances due shall be paid immediately by the Buyer to the Company.

Viewing Orders

To view your order status or history, click 'account' in the upper right of most pages and then in the section at the top of the page, click 'view details' on an individual order. Or under 'Older orders', click 'View Order History' to view previous orders you have purchased.

Updating Account Information

To change your account information, click 'account' in the upper right of most pages and then in the section at the top of the page, click 'account details' then 'edit. This is where you'll be able to edit your address details, banking details and anything else that's relevant to your account.

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