Returns & Replacements

Any time named by the Company for the delivery of its goods is an estimate only, and while every effort will be made to deliver on time the Company will not be liable for any consequences of a delay in delivery. Claims by the Buyer for damage during transit, shortages or non-delivery must be made to the Company in writing within seven days of the date of delivery.
A customer can only return goods if the Company is notified within 12 hours of receiving the order.

A customer must notify the Company by emailing their reason to:

The Company will then respond to the customer within 24 hours.

Refunds – A customer can only receive a full refund if they return the goods within 2 days of receiving them and if they are received back to the Company in the same condition they were dispatched.

Cancellation – A customer can only cancel an order before it has been dispatched. Once it has been dispatched a customer will have to raise a refund request.


Orders can be placed by telephone, fax, email or online.
Please place your order by 3.00pm to guarantee a next day delivery.
1. Telephone Order line – +44 (0) 1423 202811
2. Fax Order line – +44 (0) 1423 202833
3. Email Order address –
4. Online Order address –

Payment, Pricing & Promotions

Charges for goods and services supplied by the company shall be paid in full on or before delivery or completion, unless the Buyer has an account with the Company. An application for the opening of a credit account with the Company shall include an undertaking by the applicant that he/she has read and agreed to the Company’s Standard Conditions herein. Where the Buyer has an account, payment shall be made on the 20th of the month following date of invoice. If payment by the Buyer is delayed, the Buyer may be required to pay to the company interest on the outstanding balance at the rate laid down by the Late Payments Legislation. The Company may at its absolute discretion close the Buyer’s account at any time and any balances due shall be paid immediately by the Buyer to the Company.

Viewing Orders

To view your order status or history, click ‘account’ in the upper right of most pages and then in the section at the top of the page, click ‘view details’ on an individual order. Or under ‘Older orders’, click ‘View Order History’ to view previous orders you have purchased.